The
use of so-called "software robots" to automate IT
management tasks can provide cost savings and improve service
delivery but will not eliminate the need for offshore outsourcing, a
new report by analyst firm Ovum has found.
The
growing adoption of cloud computing and spread of virtualisation
beyond servers into networking and storage means that systems
management tasks can automated more than ever before.
Some
commentators have suggested that this poses a threat to the offshore
IT outsourcing industry, whose business model is built on provide
cheap labour to perform repetitive IT management tasks of the sort
that are increasingly being automated.
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Source:
http://www.information-age.com/it-management/strategy-and-innovation/123457191/automation-will-not-kill-offshore-outsourcing--ovum-says#sthash.qufmUpZh.dpuf
